Returns & Exchanges

At Colipse, we prioritize your satisfaction and the freshness of our gourmet food products. If your order arrives damaged or incorrect, we offer a streamlined return process to ensure you receive a replacement or refund promptly.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and clear photos of any damaged or incorrect items.

• 2.
  Review Process

  Our quality assurance team will review your request and photos to confirm the issue and approve your return or exchange within one business day.

• 3.
  Return Label

  Once approved, we will provide a prepaid shipping label for non-perishable returns, or instructions for the disposal of perishable goods.

• 4.
  Refund or Replacement

  After processing, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.